Shipping policy

We want to make shipping as simple and transparent as possible. Shipping options, costs, and estimated delivery times are calculated at checkout based on your order and destination.

Processing Times

Processing time is the time required for us to prepare your order before it ships. Delivery/transit time begins after your order has been processed and picked up by the carrier.

Sliding Equipment: 2–4 business days
Peak Season (September–October): 4–6 business days

Most orders are processed sooner, but we recommend ordering 10–15 business days before your event, attraction opening, or other required date whenever possible.

Tracking information is provided once your shipment has been prepared. Tracking may take 1–2 business days to begin showing movement after a label is created.

Merchandise & Print-on-Demand Items

Certain merchandise and apparel is produced and fulfilled separately through our print-on-demand partner, Printify.

Print-on-demand products generally require 2–5 business days of production time in addition to our normal order processing time and carrier transit time.

Because these products are fulfilled separately, merchandise may arrive in a different package and at a different time than your Insane Haunt Productions sliding equipment.

U.S. Shipping

Orders shipping within the United States qualify for FREE standard shipping on orders of $99.99 or more.

Certain specialty or oversized products may have their own shipping charge and are excluded from the free-shipping offer. Any applicable shipping charge will be clearly displayed at checkout.

Currently excluded specialty products include:

  • Slider Box

  • Any product specifically identified at checkout as having a separate shipping charge

International Shipping

We ship internationally to supported destinations. Available carriers and services are automatically determined at checkout based on your destination and the products in your cart.

Depending on the country and products ordered, checkout may offer:

DHL DDP (Delivered Duty Paid): When available, applicable duties and taxes are collected in advance through Insane Haunt Productions so the shipment can generally arrive without additional customs charges due upon delivery.

UPS International: Certain countries or products may require shipment through UPS because they are not eligible for DHL DDP service. When UPS is used, duties, taxes, brokerage fees, or other import charges may be collected separately from the customer before or upon delivery.

Some products have country-specific shipping or customs restrictions. Because these requirements can change, our checkout system will automatically display the currently available shipping methods for your cart.

If an international shipping restriction, customs change, or carrier issue prevents us from shipping your order using the method selected at checkout, Insane Haunt Productions will contact you with available options.

Free International Shipping

International orders of $250.00 or more qualify for free standard shipping to supported destinations unless the order contains a specialty product that is specifically excluded from free shipping.

Free shipping does not mean duties and taxes are free.

When DHL DDP is available and selected, applicable duties and taxes may be collected in advance through IHP. When an order requires UPS or another non-DDP service, the recipient may still be responsible for duties, taxes, brokerage fees, or other customs charges required for delivery.

Customs Refusals & International Returns

Customers are responsible for paying any duties, taxes, brokerage fees, or other import charges that were not collected at checkout.

If an international shipment is refused, abandoned, or returned to Insane Haunt Productions because the recipient did not pay required customs charges, we may cancel and refund the order after it has been returned to us.

Any original shipping charges, return shipping charges, carrier fees, customs charges, or other costs incurred by Insane Haunt Productions as a result of the failed delivery may be deducted from the refund.

Incorrect Addresses & Reshipping

Please verify your shipping address carefully before placing your order and contact us immediately if you notice an error.

Once an order has been processed or shipped, we cannot guarantee that an address can be changed.

If a package is returned because of an incorrect or incomplete address, refused delivery, unpaid customs charges, or another issue caused by the recipient, the order may be reshipped once it is returned to us; however, the customer is responsible for all additional shipping costs.

Free Shipping Applies Once

Any free-shipping promotion applies to the original shipment only.

If an order requires additional postage because of an incorrect address, refused delivery, unpaid duties or taxes, failed delivery, customer-requested redirection, or another issue outside of Insane Haunt Productions' control, the customer is responsible for the cost of reshipping.

Need Help?

If you have questions about your order, tracking, or international shipping options, please contact us using the Contact Us link on our website. We typically respond within 24 hours.