Returns & Cancellations - US

7-Day Return Policy

We accept eligible returns within 7 days of delivery.

Returns can be started directly through our self-service return portal.

To be eligible for a return, merchandise must be in the same condition in which it was received: unworn, unused, with tags, and in its original packaging. Proof of purchase may be required.

Returns must first be requested and approved through our self-service return system or by contacting us at info@insanehauntproductions.com. Unauthorized returns may not be accepted.

Approved returns should be sent to:

Insane Haunt Products
19425 Soledad Canyon Rd Ste B PMB485
Canyon Country, CA 91351
United States

Unless otherwise stated or the return is due to our error, the customer is responsible for return shipping.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel an order before it enters processing or fulfillment. Once an order has been processed, fulfilled, or shipped, cancellation is not guaranteed and the order may instead need to be returned under this policy.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item arrives damaged or defective, or if you receive the wrong item.

If the issue is confirmed, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Seasonal Return Cutoff

Items purchased before October 31 must be returned no later than October 31 of the same year, even if the standard return window would otherwise extend beyond that date.

Items purchased after October 31 are subject to the standard 7-day return period.

Promotional Purchases

Orders placed during promotional or giveaway periods may be subject to additional return conditions, entry adjustments, or disclosed final-sale terms.

Please review the Official Rules and Return Policy Addendum applicable to the promotion before purchasing.

Incorrect Addresses & Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

Once an order has shipped, we cannot guarantee that the carrier can change or redirect the address.

If an order is returned to us because of an incorrect or incomplete address, refused delivery, or another customer-related delivery issue, a refund or reshipment will be processed only after the package has been returned to us.

Additional postage required to reship the order is the customer's responsibility.

Exchanges

We do not process direct exchanges. The fastest way to receive a different product or size is to return the eligible item and place a new order.

Refunds

We will notify you after your return has been received and inspected.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time to post the refund.

Questions about a return can be sent to info@insanehauntproductions.com.

Returns, Cancellations & Right of Withdrawal - International

14-Day Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from an eligible online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the 14-day period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods. If an order containing multiple goods is delivered separately, the period generally begins when the final item is received.

You can exercise your right of withdrawal through our self-service return portal or by sending a clear statement of your decision to withdraw to info@insanehauntproductions.com.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us.

Approved returns should be sent to:

Insane Haunt Products
19425 Soledad Canyon Rd Ste B PMB485
Canyon Country, CA 91351
United States

Condition of Returned Goods

You may inspect and handle the goods as reasonably necessary to determine their nature, characteristics, and functionality.

You may be responsible for any diminished value resulting from handling beyond what would reasonably be necessary to inspect the goods, as permitted by applicable law.

Where a statutory exception to the right of withdrawal applies, such as certain goods made to your specifications or clearly personalized goods, the 14-day withdrawal right may not apply.

Return Shipping

Unless the item is defective, incorrect, or we otherwise agree to cover the cost, you are responsible for the direct cost of returning the goods to us in the United States.

We strongly recommend using a reliable, trackable shipping service for international returns.

Refunds Following Withdrawal

When you validly exercise your right of withdrawal, we will reimburse the payments required by applicable law, including the cost of our least-expensive standard delivery option available for your original order.

If you selected a more expensive shipping method, such as expedited delivery, we are not required to refund the additional amount above our standard delivery cost.

Refunds will be issued using the same payment method used for the original transaction unless otherwise expressly agreed.

We will process the reimbursement without undue delay and within 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Damaged, Defective or Incorrect Goods

Your statutory rights regarding defective, damaged, or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by this policy.

Please contact us promptly if your order arrives damaged or defective, or if you receive an incorrect item, so we can provide an appropriate resolution.

Where required by applicable consumer law, costs associated with returning defective or non-conforming goods will be covered by Insane Haunt Productions.

Cancellations Before Shipment

If your order has not yet shipped, you may use our self-service system or contact us at info@insanehauntproductions.com regarding cancellation.

Nothing in this section limits your statutory right of withdrawal.

Promotional & Seasonal Policies

Promotional rules, giveaway terms, seasonal return cutoffs, or other voluntary return restrictions do not limit any mandatory consumer rights provided by applicable EU or EEA law.

Where a purchase is covered by the statutory right of withdrawal, that right will apply regardless of a conflicting voluntary promotional or seasonal return condition.

Import Duties & Taxes

International returns may involve customs procedures. Refunds of import duties, taxes, brokerage fees, or similar amounts paid directly to a carrier or government authority may be subject to the rules and refund procedures of the applicable carrier or authority.

Legal Rights

This policy is intended to supplement, not restrict, any mandatory consumer rights available under applicable EU or EEA law.

For return assistance, use our self-service return portal or contact info@insanehauntproductions.com.